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Joshua Hughes's avatar

What I think is missing from this AI discourse is a dose of reality. The typical workflow at most (if not all) businesses that use any kind of transactional systems (ERPs, warehouse management systems, marketing tech) is to get emailed a spreadsheet, filter and sort it, probably override a few numbers, maybe VLOOKUP some data emailed by someone else, then re-format it for whatever other system the data needs to go into, with different names for everything field you got out of the previous systems--or maybe you even have to hand key it in because it takes too long to mass upload and your IT team is too busy. I don't get the impression most of the developers or fanboys and fangirls have worked in a regular office in a long time. It's pretty much the same as it was in 90s, but now you have to maintain data across even more systems that do not talk to each other despite what the consultants tell you. AGI will not solve this problem.

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Deborah Carver's avatar

glad I'm not the only one who has been singing "scaring the hoes" recently.

For me it's not the LLM tech itself—we have more than enough LLM tech available to "revolutionize" how a lot of business is done and make people plenty of money as is—but it's the accompanying business practices that need deep examination. Tech for the past 20 years has operated on false advertising, accountability dodges ("we don't know how it works") and, above all, marketing innovations to children to encourage early adoption and habit-forming behaviors that carry through to adulthood. We don't report on the harms of new tech until something catastrophic happens because these patterns now feel inevitable and not preventable. Discounting Adobe Creative Suite for college students turned into "put tablets in every elementary school!" turned into "hey kids! this computer chats with you and helps you make fan art and is also your social guide and best friend!"

The real market-shifting opportunity in today's LLMs (accelerated business process optimization) is not particularly ripe for engaging storytelling or jacking up valuations. It's easier for mass media to highlight the academic and investor "possibilities" of AI because that's relatively simple to source. It'd be helpful for tech media to focus less on the product but the long tail of culture surrounding tech adoption, but that's no good for the mass media business model because hey! media is aiming for habit-forming behaviors too. Scaring the hoes remains as lucrative as ever.

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